Call Center Operations Specialist

1 week ago

Lahore, Punjab, Pakistan beBeeCommunication Full time 8,000,000 - 12,000,000

As a Communication Manager Professional, you will be responsible for ensuring the day-to-day operation of call center systems and maintaining the integrity of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.

Key Responsibilities
  • Manage customer relationships and teams
  • Address daily issues on the customer side
  • Solve login problems for agents
  • Resolve reporting issues in the call center
  • Fix system resource issues
  • Implement IVR changes based on announcements and packages
  • Troubleshoot hardware allocation issues
  • Resolve PRI/CO Trunk issues
  • Allocate campaigns to agents
  • Design reports for the call center
  • Configure and install soft phones
  • Configure Application Routing Systems (ARS)
  • Add or remove agents

Maintain systems and their applications, including ancillary systems.

Coordinate, install, test, and troubleshoot transmission facilities (OC48, T3, T1 PRI, SIP, and DS0).

Ensure high-quality customer service.

Job Requirements

Candidates must have experience in:

  • Client Enablement Services (CES)
  • Switching and routing technologies
  • High Availability Architecture (HAA) servers
  • G-450 Gateway solutions
  • Collaborate effectively with coworkers and meet customer demands
  • Strong computer skills, emphasizing applications and software
  • Ability to handle multiple priorities simultaneously
  • Flexible work hours, including on-call duties and shift work
  • Additional work hours may be necessary to complete weekly workload
  • On-call availability during off-hours for service problems
  • Communicate complex technical information to diverse audiences
  • Effective time management for special task order projects

  • Call Center Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan REVCORP Full time

    Call Center SpecialistGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with...

  • Call Center Specialist

    1 week ago

    Lahore, Punjab, Pakistan RSF SOFT Full time

    This is a full-time on-site role for a Call Center Specialist located in Lahore. The Call Center Specialist will be responsible for handling customer support, providing excellent customer service, managing communication through various channels, and ensuring efficiency in the contact center. Daily tasks include addressing customer inquiries, resolving...

  • Call Center Sales Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Howmuch Full time

    Call Center Sales Specialist - Arabic SpeakerJoin to apply for the Call Center Sales Specialist - Arabic Speaker role at HowmuchCall Center Sales Specialist - Arabic Speaker2 years ago Be among the first 25 applicantsJoin to apply for the Call Center Sales Specialist - Arabic Speaker role at HowmuchGet AI-powered advice on this job and more exclusive...

  • Call Center Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan RSF SOFT Full time

    This is a full-time on-site role for a Call Center Specialist located in Lahore. The Call Center Specialist will be responsible for handling customer support, providing excellent customer service, managing communication through various channels, and ensuring efficiency in the contact center. Daily tasks include addressing customer inquiries, resolving...

  • Call Center Staff

    1 week ago

    Lahore, Punjab, Pakistan Call Huts Full time

    Male/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...

  • Call Center Representative

    7 days ago

    Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...

  • Call Center Manager

    6 days ago

    Lahore, Punjab, Pakistan MNM Full time 104,000 - 130,878 per year

    Company DescriptionMNM Communication is a BPO, We are Mainly Dealing in CPA nd CPL Compaigns.Role DescriptionThis is a full-time on-site role for a Call Center Manager located in Lahore Walton. The Call Center Manager will be responsible for overseeing daily operations of the call center, ensuring customer satisfaction, managing and training the call center...

  • Call Center Supervisor

    2 weeks ago

    Lahore, Punjab, Pakistan Wasko International Full time

    Bachelor's degree and good English speaking skills.Experience Level: Prior experience is a must, ideally a minimum of 1-2 years. More experienced applicants will be preferred.Job Description:As an experienced Call Center Supervisor/Manager, you will play a critical role in managing our call center operations and ensuring the delivery of exceptional customer...

  • Call Center Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time 4,600,000 - 8,600,000

    Job OverviewWe are seeking a dedicated Team Lead to oversee the performance of our call center team.The ideal candidate will possess exceptional customer service skills and have experience in managing a team of customer service representatives. Key responsibilities include answering incoming customer calls, resolving customer issues in a timely manner, and...

  • Call Center Representative

    5 days ago

    Lahore, Punjab, Pakistan ANALTYTICA Full time 50,000 - 100,000 per year

    Job Title: Call Center RepresentativeCompany: Fairways LogisticsLocation: DHA Phase 6, LahoreShift: Night Shift | 7:30 PM – 4:30 AMAbout the Role:Fairways Logistics is hiring Call Center Representatives for our night shift operations. You'll be the first point of contact for customers, handling inbound and outbound calls related to logistics. We're looking...