Call Center Manager

6 days ago


Lahore, Punjab, Pakistan MNM Full time 104,000 - 130,878 per year

Company Description

MNM Communication is a BPO, We are Mainly Dealing in CPA nd CPL Compaigns.

Role Description

This is a full-time on-site role for a Call Center Manager located in Lahore Walton. The Call Center Manager will be responsible for overseeing daily operations of the call center, ensuring customer satisfaction, managing and training the call center team, and analyzing performance metrics. They will also handle and manage sales target, implement strategies to improve efficiency, and maintain effective communication across departments.

Qualifications

  • Experience in FE, ACA, Home Warranty and Medicare.
  • Experience in Call Center Management and Team Management
  • Strong Analytical Skills
  • Proficiency in call center software and performance metrics
  • Excellent problem-solving skills and ability to handle high-pressure situations
  • Previous experience in a call center environment

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