Global Customer Support and Compliance Professional

5 days ago

Islamabad, Islamabad, Pakistan beBeeCompliance Full time 6,000,000 - 8,000,000
Customer Support and Compliance Expert

We are seeking a highly skilled Customer Support and Compliance Expert to join our team. This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms.

The selected candidate will work closely with cross-functional teams to maintain compliance, improve customer support processes, and lead initiatives that enhance service quality across our global operations.

Key Responsibilities:

  • Customer Support Management:
    • Oversee and optimize customer support operations across multiple e-commerce platforms.
    • Develop and implement scalable customer support strategies to enhance user experience and retention.
    • Ensure that support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.
    • Monitor and analyze customer feedback and implement support solutions to improve response times and efficiency.
  • Compliance & Excellence Management:
    • Ensure full compliance with e-commerce regulations, platform policies, data protection laws, and consumer rights.
    • Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
    • Conduct internal audits, reviews, and investigations to identify compliance gaps.
    • Work with cross-functional teams to stay updated on regulatory changes affecting e-commerce platforms.

Requirements:

  • Education: Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
  • Experience: Proven experience in customer support and compliance management within a global e-commerce business.
  • Skills: Strong working knowledge of e-commerce platforms, excellent communication skills, and ability to work in a fast-paced environment.

Benefits:

  • Fuel Allowance
  • Medical Insurance
  • Free Lunch Facility
  • GYM Passport
  • Participatory Fund
  • Market Competitive Salary
  • Paid Time off
  • Group Life Insurance
  • Gratuity
  • Maternity Leaves

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