Strategic Client Advocate

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Description

We are seeking a seasoned and proactive Client Relationship Manager to oversee the entire customer journey, ensuring satisfaction and fostering strong client relationships.

This role requires managing customer queries, scheduling regular meetings, providing personalized support, and actively working towards customer retention.

Key Responsibilities:

  • Collaborate with leadership to manage high-priority clients, providing regular updates and insights on account health and satisfaction.
  • Bilateral partnerships with clients through understanding their needs, goals, and challenges.
  • Primary contact for client inquiries, addressing questions or issues promptly and coordinating with internal teams for resolution.
  • Maintaining open lines of communication with leadership to ensure alignment on key client needs and expectations.
  • Client feedback collection, sharing insights with internal teams, and contributing to product and process improvements.
  • Scheduling and conducting regular client meetings, interviews, and check-ins, providing updates to the internal and external stakeholders.
  • Providing client insights, preparing reports, and assisting with strategic planning for client success.

Qualifications and Skills:

  • Excellent English communication skills; both written and verbal.
  • Bachelor's degree in Business, Marketing, or a related field.
  • 4-5 years of experience in a similar role, preferably in the IT sector or call center.
  • Ability to manage multiple clients simultaneously and prioritize tasks effectively.

Work Schedule:

  • Evening Shift: 5 PM - 2 AM (PKT)

About This Role

This is a challenging and rewarding opportunity to work closely with clients, understanding their needs, and providing exceptional service. If you have excellent communication skills, a strong work ethic, and a passion for building relationships, we encourage you to apply.

Your Key Strengths

To succeed in this role, you will need to possess the following skills and qualities:

  • Strong interpersonal skills, with the ability to build rapport with clients at all levels.
  • Excellent problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office, with a strong emphasis on Excel and Word.

Why Choose Us

As a leading provider of innovative IT services, we offer a dynamic and supportive work environment that encourages growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses. If you share our values and are looking for a new challenge, we invite you to join us.

What We Offer

We provide a comprehensive benefits package, including:

  • A competitive salary and bonus structure.
  • A range of health and wellness initiatives, including gym membership and mental health support.
  • Ongoing training and development opportunities, to help you grow your skills and career.
  • A flexible work schedule, with options for remote work and flexible hours.

Apply Now

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