Service Quality Excellence Professional

2 days ago


Islamabad, Islamabad, Pakistan Mozack Full time
Quality Assurance Position at Mozack

Mozack seeks a dedicated Quality Assurance specialist to contribute to our excellence in service delivery.

Main Responsibilities:

  • Analyze sales process data to identify areas for enhancement.
  • Evaluate chats across various platforms to guarantee quality.
  • Monitor calls made through the dialer system.
  • Track customer feedback, comments, and agents' order communications.
  • Identify, document, and track bugs or defects.
  • Generate reports detailing the quality of communication for management review.

Essential Requirements:

  • Previous experience in a similar Quality Assurance role.
  • Proficiency in software testing methodologies and tools.
  • Strong analytical and attention-to-detail skills.
  • Superb written and verbal communication abilities.
  • Bachelor's degree in Computer Science or a related field (preferred).


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