
High Volume Transaction Coordinator
1 week ago
Job Title: High Volume Transaction Coordinator - Contract Position
About the Role:We are seeking a highly skilled and detail-oriented individual to join our team as a High Volume Transaction Coordinator. This is a contract position that plays a vital part in ensuring the smooth and accurate processing of customer payments.
This role involves daily allocation of payments for all PowerPass and 30-Day accounts across Australia and New Zealand. You will be responsible for managing high volumes of customer and store queries via phone and email, supporting online access queries and PowerPass card administration with a 24-hour turnaround.
You will also maintain multiple inboxes, manage cash application tasks, resolve complex payment issues, and provide accurate receipting. Additionally, you will liaise with internal teams such as Loss Prevention, IT, Accounting, Credit, and Store Operations to ensure all administrative tasks are completed with accuracy and attention to detail.
Key Responsibilities:- Allocate daily payments for PowerPass and 30-Day accounts
- Manage customer and store queries via phone and email
- SUPPORT ONLINE ACCESS QUERIES AND POWERPASS CARD ADMINISTRATION WITH A 24-HOUR TURNAROUND
- Maintain multiple inboxes and manage cash application tasks
- Resolve complex payment issues and provide accurate receipting
- Liaise with internal teams to ensure administrative tasks are completed accurately
- Strong attention to detail and data entry skills
- Excellent communication and problem-solving abilities
- Ability to manage competing priorities and meet deadlines under pressure
- Knowledge of Oracle/COS systems and intermediate Excel skills (preferred)
- A positive, proactive attitude and a commitment to delivering great service
- Team discount at Bunnings and other Wesfarmers brands
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel, and wealth
- 12 weeks paid parental leave, regardless of gender
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe
- Travelling store team member opportunities
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