Customer Service Agent

13 hours ago


Lahore, Punjab, Pakistan Empurrar Full time

About the Role

We are seeking a dedicated Customer Support Representative to join our team at Empurrar. This individual will be responsible for providing top-notch support to our customers, addressing their concerns, and ensuring their needs are met.

Responsibilities and Expectations
  • Customer Engagement: Engage with customers through various communication channels, including chat and phone. Provide clear and concise information regarding services and issue resolutions.
  • Issue Resolution: Investigate and analyze customer issues to identify root causes. Offer effective solutions and escalate complex issues to superiors as needed.
  • Knowledge Sharing: Stay up-to-date on Empurrar's services to provide accurate and comprehensive information to customers.
  • Process Improvement: Maintain detailed records of customer interactions and provide feedback regarding recurring customer issues for process improvement.
  • Feedback and Continuous Learning: Gather customer feedback to identify areas for improvement and contribute to the enhancement of customer support processes.
Requirements and Qualifications

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