Global Customer Service Expert

5 days ago


Lahore, Punjab, Pakistan Tee Blue Talk Services Full time

Tee Blue Talk Services offers a dynamic and challenging work environment for Customer Support Representatives to grow and develop their skills. As a leading provider of English language support services, we strive to deliver exceptional customer service to our clients worldwide.

About Us

We are committed to fostering a culture of inclusivity, respect, and excellence in everything we do. Our team of bilingual agents delivers top-notch inbound and outbound call center services, ensuring exceptional customer satisfaction.

Key Responsibilities:
  1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner, providing accurate and complete information.
  2. Resolve customer issues and complaints efficiently, finding appropriate solutions while maintaining a high level of customer satisfaction.
  3. Maintain a thorough understanding of company products, services, policies, and procedures to assist customers effectively.
Requirements:
  1. High school diploma or equivalent, with at least 1-2 years of customer service experience, preferably in a fast-paced contact center environment.
  2. Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
  3. Strong problem-solving and critical-thinking abilities, with the ability to think quickly and make sound decisions.
  4. Ability to work independently, multitask, and prioritize tasks effectively in a fast-paced environment.
  5. Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
  6. Strong attention to detail and accuracy in data entry and documentation.

We are an equal opportunity employer and value diversity at Tee Blue Talk Services. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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