Customer Service Team Manager

5 days ago


Lahore, Punjab, Pakistan DSD Recruitment Full time
Job Overview
DSD Recruitment is seeking a skilled Customer Service Team Manager to lead and motivate our call center team. The ideal candidate will have a proven track record in team management, performance monitoring, and customer service excellence.

Key Responsibilities
  • Team Management: Lead and supervise a team of call center agents, ensuring productivity and engagement.
  • Performance Monitoring: Track KPIs, call quality, and customer interactions to maintain high service standards.
  • Training & Development: Provide coaching, support, and training to enhance team performance.
  • Escalation Handling: Resolve customer complaints and complex queries efficiently.

Requirements
  1. Experience: Minimum 2 years in a call center supervisory/team leader role.
  2. Industry Knowledge: Experience in energy, utilities, or sales is a plus.
  3. Skills: Strong leadership, communication, and problem-solving skills.

Benefits
  • Competitive Salary + Performance Bonuses
  • Commission Per Sale – Earn more based on your performance
  • Career Growth Opportunities in a Fast-Growing Company


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