
Customer Service Team Manager
5 days ago
DSD Recruitment is seeking a skilled Customer Service Team Manager to lead and motivate our call center team. The ideal candidate will have a proven track record in team management, performance monitoring, and customer service excellence.
Key Responsibilities
- Team Management: Lead and supervise a team of call center agents, ensuring productivity and engagement.
- Performance Monitoring: Track KPIs, call quality, and customer interactions to maintain high service standards.
- Training & Development: Provide coaching, support, and training to enhance team performance.
- Escalation Handling: Resolve customer complaints and complex queries efficiently.
Requirements
- Experience: Minimum 2 years in a call center supervisory/team leader role.
- Industry Knowledge: Experience in energy, utilities, or sales is a plus.
- Skills: Strong leadership, communication, and problem-solving skills.
Benefits
- Competitive Salary + Performance Bonuses
- Commission Per Sale – Earn more based on your performance
- Career Growth Opportunities in a Fast-Growing Company
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