Customer Support Specialist

24 hours ago

Karachi, Sindh, Pakistan Roche Full time 900,000 - 1,200,000 per year


A healthier future.

Roche

Customer Support Specialist – DiagnosticsKarachi

The Opportunity
  • You maintain direct contact with customers and distributors, supporting Roche's Diagnostics products and services across pre- and post-sales activities
  • You collaborate with internal teams to help achieve maintenance service goals and support technical and commercial success
  • You respond to product-related inquiries, complaints (e.g., RMA, delivery status), and troubleshooting needs with professionalism and care
  • You provide prompt tele-remote support, gather and analyze customer feedback, and generate insightful reports for internal improvement
  • You act independently within company policies and serve as a key knowledge resource for colleagues with less experience, offering guidance and mentorship
  • You work closely with cross-functional teams to deliver solutions that improve customer experience and equipment uptime

Who You Are
  • You hold a Bachelor's degree in Medical Laboratory Technology or a related scientific field
  • You have 1–2 years of practical laboratory experience, preferably in clinical chemistry or immunology
  • You have a strong interest in customer-facing support roles, with a focus on relationship building and solution delivery
  • You have good communication and presentation skills and are confident in handling both technical and service-related queries
  • You are proficient in Microsoft Excel and familiar with data analysis tools; experience with the CISCO system is a plus
  • You have working knowledge of Cobas 4000/6000, Cobas Pure, or Cobas Pro diagnostic platforms
  • You are available for a fully office-based position at Roche's Karachi office and are comfortable working in a structured environment with minimal supervision

Roche is an Equal Opportunity Employer.

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