Customer Support Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time 300,000 - 350,000
Job Title:

Customer Support Specialist

About the Role:

We are seeking a highly skilled and customer-focused professional to provide exceptional support to our clients.

Key Responsibilities:
  • Respond to inbound and outbound customer inquiries via various channels, ensuring timely and effective resolution of issues.
  • Assist customers with orders, tracking shipments, and navigating our website, providing accurate information and guidance.
  • Manage customer complaints and resolve issues in a professional manner, escalating concerns when necessary.
  • Provide product and service information to customers, addressing their concerns and queries in a friendly and approachable tone.
  • Collaborate with the logistics team to ensure timely delivery of products and services.
  • Maintain and update our website content as required, ensuring accuracy and relevance.
Requirements:
  • Prior experience in customer service, preferably in food chain, e-commerce, logistics, or domestic call center industry.
  • Experience in handling inbound and outbound calls, chat support, and email management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Ability to multitask and work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Strong problem-solving skills and attention to detail, with a focus on delivering high-quality results.
  • Familiarity with CRM software and ticketing systems, with the ability to learn new tools and technologies quickly.
What We Offer:

A competitive salary package and a friendly work environment that values diversity, inclusion, and employee well-being.

Age Limit: 18-25

Work Location: In person

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