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Customer Support Agent
5 hours ago
We are seeking a highly skilled Customer Support Agent to join our team at Kay Tronix Call Centre. The ideal candidate will possess excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
Key Responsibilities:- Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests.
- Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
- Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
- Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
- Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
Requirements:
- Prior experience in inbound calls sales campaigns.
- Extensive experience in inbound sales, billing, or call center environments preferred.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
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