Customer Support Agent

5 hours ago


Lahore, Punjab, Pakistan Kay Tronix Call Centre Full time
Job Description

We are seeking a highly skilled Customer Support Agent to join our team at Kay Tronix Call Centre. The ideal candidate will possess excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.

Key Responsibilities:
  • Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests.
  • Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
  • Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
  • Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
  • Maintain accurate records of customer interactions, transactions, and resolutions in our database system.

Requirements:

  • Prior experience in inbound calls sales campaigns.
  • Extensive experience in inbound sales, billing, or call center environments preferred.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.


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