Customer Support Evaluator

9 hours ago


Lahore, Punjab, Pakistan Transpotech Services Full time

Job Description

In this Customer Support Evaluator role at Transpotech Services, you will play a critical part in evaluating customer support interactions and ensuring that our agents meet high standards of quality and performance.

Your Key Responsibilities

  • Evaluate customer support interactions against established criteria.
  • Deliver actionable feedback to customer support agents to enhance their performance.
  • Work closely with the training team to develop and implement training programs.
  • Analyze data to identify trends and areas for improvement.
  • Presentation of insights to management for informed decision-making.
  • Maintenance of accurate records and tracking of performance metrics.

About Us

Transpotech Services is a leading provider of chauffeured transportation services, dedicated to delivering exceptional experiences for our clients. We strive to create a supportive and dynamic work environment where our employees can grow professionally and personally.



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