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Customer Support Evaluator
9 hours ago
Job Description
In this Customer Support Evaluator role at Transpotech Services, you will play a critical part in evaluating customer support interactions and ensuring that our agents meet high standards of quality and performance.
Your Key Responsibilities
- Evaluate customer support interactions against established criteria.
- Deliver actionable feedback to customer support agents to enhance their performance.
- Work closely with the training team to develop and implement training programs.
- Analyze data to identify trends and areas for improvement.
- Presentation of insights to management for informed decision-making.
- Maintenance of accurate records and tracking of performance metrics.
About Us
Transpotech Services is a leading provider of chauffeured transportation services, dedicated to delivering exceptional experiences for our clients. We strive to create a supportive and dynamic work environment where our employees can grow professionally and personally.
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