Service Excellence Agent

1 day ago


Lahore, Punjab, Pakistan The Children's Place Full time

The ideal candidate for this Service Excellence Agent role will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. If you have a passion for delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply

Key Performance Indicators
  • Achieve high customer satisfaction ratings through timely and effective issue resolution.
  • Meet or exceed performance metrics for first contact resolution, average handle time, and abandonment rates.
  • Develop and maintain expertise on company policies, procedures, and products to provide accurate and informed responses to customer inquiries.
  • Foster a collaborative team environment by sharing best practices, providing feedback, and supporting colleagues in achieving shared goals.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • At least 6 months of customer service experience in a call center or retail environment.


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