Service Delivery Executive

5 days ago


Islamabad, Islamabad, Pakistan UCE Telecom Full time

About the Role:

We are looking for a highly motivated Service Delivery Executive to join our team at UCE Telecom. As a Service Delivery Executive, you will play a critical role in supporting the Service Delivery Management as per agreed KPIs and Projects Targets.

Your primary responsibility will be to support the projects' performance and comprehensive management of all resources deployed and engaged in projects. This includes planning, leading, forecasting, risk management, negotiation, issue management, and communication management for projects.

You will work closely with the Country Manager to ensure that required best practices, processes, and alignment to strategic management objectives are maintained. Additionally, you will support Human Resource Management in resource management and oversee the administrative, logistics, HR, technical, technological, and infrastructural operations.

Key Responsibilities:

  • Support the projects' performance and comprehensive management of all resources deployed and engaged in projects
  • Plan, lead, forecast, manage risks, negotiate, resolve issues, and communicate effectively for projects
  • Maintain required best practices, processes, and alignment to strategic management objectives
  • Support Human Resource Management in resource management and administrative operations
  • Oversee training, development, and performance management of all project teams

Requirements:

  • A relevant Engineering Degree/Certifications with Experience of Balanced Scorecard and PMP
  • Knowledge of methods and techniques for risk management, business impact analysis, cross-checks, countermeasures, and contingency arrangements relating to serious disruption of communications services
  • Excellent Communication and Inter-personal skills
  • Experience in creating, developing, and implementing operating policies and procedures in compliance with various organization standards
  • Developing and implementing reporting and management infrastructure
  • Able to influence business change, monitoring, and evaluation for cost cuttings
  • Working knowledge of Microsoft office with proven record of project management
  • Ability to provide effective advice, direction, and support to all employee levels and apply policies and procedures
  • Budgeting and planning skills


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