Customer Service Champion
3 hours ago
We are seeking an individual to fill the role of Senior Customer Support Specialist within our Operations department.
The successful candidate will be responsible for assisting our U.S. based client's customers with their queries/concerns and providing accurate resolutions via call.
Key Responsibilities:- Deliver Exceptional Customer Experience
- Assist customers with items purchased through our ecommerce website
- Convey genuine interest in each customer through courtesy, attention, a friendly and caring image
- Provide alternatives to products/items which are not available on our ecommerce website
- Follow standard processes and procedures when providing resolutions
- Stay up-to-date with latest updates on system information, process changes and future updates
- Overcome objections and handle customer push backs effectively
You want to work in a place where you can give your best effort and improve your skills. You have empathy and can put yourself in the shoes of others. You possess a good sense of humor and know when to use it appropriately.
Required Skills and Qualifications:- Critical Thinking
- Time Management
- Specialist Focus
- Priority Setting
- Problem Solving
- Professional Composure
Our recruitment team will contact you for initial screening once you apply. You can expect to hear from us within 3 working days.
This role comes with excellent compensation, but it's not solely based on past experience or credentials.
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