Oracle EPM Suite Technical Support Specialist
1 day ago
Are you looking for a challenging role that utilizes your technical expertise and passion for technology? As an Oracle EPM Suite Support Specialist, you will be responsible for providing expert-level support for the Oracle EPBCS Suite and related modules. Your responsibilities will include troubleshooting complex issues in planning, forecasting, tax reporting, and financial consolidation.
Responsibilities:
- Provide expert-level support for the Oracle EPBCS Suite and related modules (TRCS, EPM, PBCS, FCCS).
- Troubleshoot complex issues in planning, forecasting, tax reporting, and financial consolidation.
- Assist in system configuration, maintenance, optimization, and user training.
- Engage directly with stakeholders to resolve support requests and ensure satisfaction.
- Maintain detailed documentation of support efforts, resolutions, and best practices.
- Collaborate with internal teams to address bugs, enhancements, and escalated issues.
- Stay updated on Oracle Cloud enhancements, features, and best practices.
Key Requirements:
- 3+ years of hands-on experience supporting Oracle EPBCS Suite.
- Strong knowledge of EPBCS, TRCS, PBCS, FCCS, and EPM modules.
- Proven client-facing support experience with effective communication and resolution skills.
- Experience in at least one end-to-end EPBCS or EPM implementation is a plus.
Qualifications:
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Familiarity with Oracle Cloud integrations and modules.
- Experience in post-implementation support and system performance tuning.
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