Oracle EPM Suite Support Specialist

2 days ago

Karachi, Sindh, Pakistan GenZ Talent Full time

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Client Industry: IT Services

Job Type: Full-Time (Contract Based)

Job Location: Remote

Salary: Market Competitive

Candidates must have a minimum English communication level of 7/10, a clean background, and a valid passport for travel and employment in the UAE.

About The Role

We are hiring for a Dubai-based client. Looking for an enthusiastic and talented professional to join our IT Product Factory Team as an EPM Suite Support Specialist. The ideal candidate will have a passion for technology, experience in agile development environments, and a desire to contribute to innovative software solutions in Engineering, Consulting, Operations, and Project Management.

Responsibilities:

  • Provide expert-level support for the Oracle EPBCS Suite and related modules (TRCS, EPM, PBCS, FCCS).
  • Troubleshoot complex issues in planning, forecasting, tax reporting, and financial consolidation.
  • Assist in system configuration, maintenance, optimization, and user training.
  • Engage directly with stakeholders to resolve support requests and ensure satisfaction.
  • Maintain detailed documentation of support efforts, resolutions, and best practices.
  • Collaborate with internal teams to address bugs, enhancements, and escalated issues.
  • Stay updated on Oracle Cloud enhancements, features, and best practices.

Key Requirements:

  • 3+ years of hands-on experience supporting Oracle EPBCS Suite.
  • Strong knowledge of EPBCS, TRCS, PBCS, FCCS, and EPM modules.
  • Proven client-facing support experience with effective communication and resolution skills.
  • Experience in at least one end-to-end EPBCS or EPM implementation is a plus.

Qualifications:

  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Familiarity with Oracle Cloud integrations and modules.
  • Experience in post-implementation support and system performance tuning.

Core Competencies:

  • Teamwork & Collaboration: Supportive team players building effective relationships across functions.
  • Communication: Emotionally intelligent communicator with presentation skills, including executive-level engagement.
  • Critical Thinking: Creative and logical problem solver with strong decision-making abilities.
  • Proactive Approach: Self-driven and committed to delivering quality results and filling process gaps when needed.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Human Resources Services

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