
Help Desk Specialist
2 weeks ago
This role is ideal for individuals who enjoy helping others and possess excellent communication skills.
We are seeking a Customer Support Associate to join our team in providing top-notch customer service.
Responsibilities:- Responding to customer inquiries via various channels in a professional and courteous manner.
- Handling product information, order tracking, returns, and account-related concerns with efficiency and accuracy.
- Utilizing Gorgias and Shopify to manage tickets and provide prompt service.
- Staying informed on product updates and company practices to ensure a consistent customer experience.
- A competitive compensation package with annual performance-based increases.
- Paid time off for rest and relaxation.
- Comprehensive health and dental insurance or a stipend for health and wellness.
- Holiday bonuses as a token of appreciation.
- A fully remote work environment allowing you to work from anywhere you prefer.
- Opportunities for growth and development as the company scales.
- Excellent written and verbal English communication skills.
- At least one year of hands-on experience with both Shopify and Gorgias.
- Ability to work independently and handle multiple conversations simultaneously.
- Empathetic, patient, and reliable when addressing customer concerns.
- Team-oriented with a strong work ethic and attention to detail.
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