Help Desk Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBeeSupport Full time 900,000 - 1,200,000
Customer Support Associate

This role is ideal for individuals who enjoy helping others and possess excellent communication skills.

We are seeking a Customer Support Associate to join our team in providing top-notch customer service.

Responsibilities:
  • Responding to customer inquiries via various channels in a professional and courteous manner.
  • Handling product information, order tracking, returns, and account-related concerns with efficiency and accuracy.
  • Utilizing Gorgias and Shopify to manage tickets and provide prompt service.
  • Staying informed on product updates and company practices to ensure a consistent customer experience.
What We Offer:
  • A competitive compensation package with annual performance-based increases.
  • Paid time off for rest and relaxation.
  • Comprehensive health and dental insurance or a stipend for health and wellness.
  • Holiday bonuses as a token of appreciation.
  • A fully remote work environment allowing you to work from anywhere you prefer.
  • Opportunities for growth and development as the company scales.
Requirements:
  • Excellent written and verbal English communication skills.
  • At least one year of hands-on experience with both Shopify and Gorgias.
  • Ability to work independently and handle multiple conversations simultaneously.
  • Empathetic, patient, and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.

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