ISO 20000 Auditor

5 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

The ideal candidate will possess a strong background in IT Service Management (ITSM) and be familiar with ITIL best practices and ISO/IEC 20000 standards.

Key Job Responsibilities:
  1. ITSM System Implementation: Implement and audit ISO 20000-based IT Service Management Systems (ITSMS) to ensure compliance with industry standards.
  2. Service Maturity Assessment: Conduct thorough service maturity assessments, gap analyses, and process improvements to identify areas for enhancement.
  3. Policy and Procedure Development: Develop and maintain comprehensive ITSM policies, procedures, and service management processes to support business objectives.
  4. Certification Audit Preparation: Support clients in preparing for ISO 20000 certification audits, including documentation and non-conformity resolution to ensure seamless audit processes.
  5. Internal Audit Participation: Participate in internal audits and help clients prepare for external certification audits to ensure ongoing improvement.
  6. Tool Selection and Integration: Assist in selecting, configuring, and integrating ITSM tools to optimize business processes.
Requirements:
  • Degree: Master's degree in Information Technology, Computer Science, or a related field.
  • ITIL Certification: Possess minimum ITIL V3/V4 Foundation certification from Axelos.
  • Professional Certifications: Hold professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor, or equivalent (preferred but not mandatory).
  • Experience: Have 4-5 years of experience in ITSM, ITIL, or related roles.
  • Skills: Possess working knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations, as well as strong documentation, reporting, and stakeholder coordination skills.

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