ISO 20000 Implementation Expert

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Key Responsibilities

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The Senior Consultant – ITSM will lead client engagements, guide junior consultants, and provide strategic advice to improve service delivery and operational excellence. Key responsibilities include:

  • Leading the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS)
  • Designing, implementing, and maintaining ITSM frameworks aligned with ITIL standards
  • Conducting service maturity assessments, gap analyses, and process improvements
  • Developing and refining ITSM policies, procedures, and service management processes
  • Guiding organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance
  • Providing support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities
  • Assisting in the selection and implementation of ITSM tools
  • Providing training and awareness programs to clients on ITSM best practices

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