Senior Customer Service Leader

3 days ago

Karachi, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,200,000

We are seeking an experienced Support Manager to oversee our customer service operations. The ideal candidate will have a proven track record in leading support teams and driving operational efficiency.

Key Responsibilities:
  • Lead the customer support team with a focus on delivering exceptional results and achieving high levels of customer satisfaction.
  • Manage escalated communications with external parties.
  • Oversee daily operations across multiple channels and ensure seamless communication between departments.
  • Handle complex customer cases, returns, and order amendments.
  • Coordinate between technical teams, payment systems, and other stakeholders.
  • Monitor and manage online reviews to maintain a positive reputation.
  • Analyze data to identify trends and opportunities for improvement.
  • Evaluate new tools and technologies to enhance support capabilities.

The successful candidate will have at least 5 years of experience in customer service, excellent analytical skills, and attention to detail. They should be proficient in CRM software and spreadsheet management.

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