
Senior Customer Service Executive
2 weeks ago
GiftKarte Technologies is looking for a positive and professional Senior Customer Service Executive to join our growing team in Karachi. In this role, you'll be managing a team of CSRs and will be our customers' first point of contact, responsible for delivering a best in class customer support experience.
Job description:
- Manage and resolve customer complaints and provide product/service information to customers.
- Dealing with customer cases in a professional manner and using CRM to track cases with the goal of maximizing customer satisfaction and retention.
- Determining the quickest, most effective ways to answer a client's or customer's questions.
- Lead and motivate a team of customer service representatives to deliver outstanding customer experiences.
- Identify and escalate priority issues
- Follow up customer calls where necessary.
- Strong time management and decision making skills.
Requirements:
- Minimum a Bachelor's degree holder.
- 2 - 3 years of work experience in the same field.
- Proficient in relevant computer applications such MS office and CRM softwares.
- Knowledge of customer service practices and principles.
- Ability to follow and meet deadlines.
- Leadership Skills
- Good Communication Skills
- Adaptability and strong problem solving skills.
- Fluency in English / Urdu.
Salary Package:
Market Competitive
Shift: Morning
Timings: 10AM to 6PM
Location: Karachi
Interested candidates can share their updated resume
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