Customer Service Representative
7 days ago
Deen's Elegant Outsource is a specialized outsourcing company that provides highly skilled operators and dispatchers to the transportation industry worldwide. Our team of experts understands the unique needs of the sector and is dedicated to delivering top-notch service. We ensure that our workforce is adept in handling the specific demands of the industry.
Role Description
This is a full-time on-site role for an Operator located in Rawalpindi. The Operator will be responsible for managing inbound and outbound calls, providing excellent customer support, and ensuring effective communication with clients. The role involves handling customer inquiries, resolving complaints, and ensuring a smooth and efficient process of dispatching and operations. Operators will be expected to maintain professional phone etiquette and deliver consistent customer service excellence.
Required Skills and Qualifications
To succeed in this role, you will need:
- Phone Etiquette and Communication skills
- Customer Support and Customer Service skills
- Experience working in Contact Centers
- Strong problem-solving skills and attention to detail
- Ability to work effectively in a fast-paced environment
- High school diploma or equivalent education
- Knowledge of Icabbi Software
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