
Application Support Professional
6 days ago
This role involves acting as the primary point of contact for clients, ensuring high levels of customer satisfaction and relationship management.
The ideal candidate will possess strong accounting and bookkeeping skills, excellent communication and customer service abilities.
Key Responsibilities- Resolve user issues related to configuration, troubleshooting, and software installation in a timely manner.
- Meet service level expectations for unresolved issues, reassign tickets as necessary.
- Participate in team meetings and product training to stay up-to-date with industry developments.
- Recommend improvements to support processes and procedures.
- Create FAQs and documentation to aid in knowledge sharing and best practices.
- Degree in Accounting or a related field.
- Experience in software support, preferably with international clients.
- Knowledge of residential and commercial construction, property management, real estate, and accounting practices.
- Proficiency in MS Windows applications.
- Excellent communication and interpersonal skills, with a customer-oriented approach.
- Ability to manage conflicting demands and adapt quickly to changing priorities.
- Full-time employment, Monday to Friday, 8 AM to 5 PM EST (5 PM to 2 AM PKT).
- Competitive salary, medical coverage, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development opportunities, recreational facilities, and a friendly work environment.
We value diversity and are committed to an inclusive workplace. Reasonable accommodations are provided for individuals with special needs. Qualified candidates are encouraged to apply.
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