Customer Relationship Development Specialist

7 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 25,000 - 70,000
Job Description

The candidate will be responsible for delivering exceptional customer support and fostering strong relationships with customers in the US/UK Region.

Analyzing customer data to enhance customer experience, driving sustainable business growth.

Providing accurate and timely information by utilizing the right methods and answering calls professionally.

The Customer Success Manager must plan and execute strategic processes to handle customers on various e-commerce platforms such as eBay, Amazon, Walmart & others.

Lead the entire Customer Support Team, suggest ways, and provide timely feedback to the team for improving customer experience.

Resolve complex customer cases and provide optimal solutions.

Suggest strategies for retaining customers and propose new ideas for acquiring more customers leading to revenue growth.

Maintain a positive work environment and motivate the team to achieve desired objectives by identifying gaps and suggesting improvements.

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