
Customer Relationship Professional
2 weeks ago
Will take a proactive, confident and friendly approach to all aspects of customer services and relationship management. This may overlap with some marketing, business development and operational responsibilities.
Key Responsibilities:- Handle incoming live website chat (existing and new customers)
- Handle all incoming phone calls and emails (customers, clients etc)
- Manage queries, course listings and bookings on third party websites
- Identify, contact and generate leads for corporate clients and potential customers via social media
- Manage tickets on Freshdesk – keep track of potential leads, chase (emails & calls)
- Coordinate with admin and office operations within agreed timescales
- Monitor and work towards relevant KPIs (customer service, marketing)
ELN is a centre providing teacher training, quality assurance training and leadership and management training at all levels. We will soon expand our portfolio of online training.
Requirements- Proactive, confident and friendly approach
- Excellent communication skills
- Ability to manage multiple tasks and priorities
- Strong organizational skills
- Proficient in using technology to manage customer interactions
- Knowledge of marketing and business development principles
- Ability to work independently and as part of a team
This role offers a challenging and rewarding opportunity to develop your skills and experience in a dynamic and fast-paced environment.
Why Work With Us?We are a leading provider of teacher training and education services. Our team is dedicated to delivering high-quality training and support to our clients.
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