Customer Relationship Professional

2 weeks ago


Karachi, Sindh, Pakistan beBeeCustomer Full time £35,000 - £55,000
Job Description

Will take a proactive, confident and friendly approach to all aspects of customer services and relationship management. This may overlap with some marketing, business development and operational responsibilities.

Key Responsibilities:
  • Handle incoming live website chat (existing and new customers)
  • Handle all incoming phone calls and emails (customers, clients etc)
  • Manage queries, course listings and bookings on third party websites
  • Identify, contact and generate leads for corporate clients and potential customers via social media
  • Manage tickets on Freshdesk – keep track of potential leads, chase (emails & calls)
  • Coordinate with admin and office operations within agreed timescales
  • Monitor and work towards relevant KPIs (customer service, marketing)

ELN is a centre providing teacher training, quality assurance training and leadership and management training at all levels. We will soon expand our portfolio of online training.

Requirements
  1. Proactive, confident and friendly approach
  2. Excellent communication skills
  3. Ability to manage multiple tasks and priorities
  4. Strong organizational skills
  5. Proficient in using technology to manage customer interactions
  6. Knowledge of marketing and business development principles
  7. Ability to work independently and as part of a team
Benefits

This role offers a challenging and rewarding opportunity to develop your skills and experience in a dynamic and fast-paced environment.

Why Work With Us?

We are a leading provider of teacher training and education services. Our team is dedicated to delivering high-quality training and support to our clients.



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