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Drive Customer Satisfaction and Sales Growth

2 weeks ago


Saddar Town, Pakistan beBeeCustomerService Full time
Customer Service Excellence Manager

The ideal candidate will oversee a team of customer service professionals, fostering exceptional relationships with clients and driving sales growth. Key responsibilities include:

  1. Providing expert guidance on sales techniques and strategies.
  2. Maintaining seamless communication with customers to address their needs and resolve any concerns.
  3. Developing and implementing effective reporting systems to track performance metrics.
  4. Identifying areas for improvement and delivering targeted training to enhance the skills of customer service representatives.
Requirements

To excel in this role, you must possess:

  1. A strong educational background in Sales & Marketing or a related field.
  2. Excellent proficiency in English language skills.
  3. Proficiency in computing and Microsoft Office software.
  4. Proven leadership abilities with a focus on motivating and guiding teams toward shared goals.
  5. Calmness under pressure, coupled with a proactive approach to resolving issues.

This is an exciting opportunity to join a dynamic organization that prioritizes innovation and excellence in the Information Technology and Services industry.