Elevate Customer Experience as a Service Design Visionary

6 hours ago

Hyderabad City Taluka, Pakistan beBeeCustomerCentric Full time
Job Title: Service Design Vice President

As a key player in our organization, you will lead service design initiatives that shape end-to-end customer experiences. You will leverage your expertise in service design and systems thinking to spearhead strategically important initiatives.

Key responsibilities include:

  • Developing and implementing comprehensive service strategies to align business objectives and customer experience enhancement across multiple products and platforms.
  • Leading cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement.
  • Designing service blueprints and documenting processes and touchpoints while incorporating inclusive design principles for seamless, personalized, and accessible experiences.
  • Creating experience maps and service prototypes to illustrate customer journeys with an iterative mindset for continuous refinement.
  • Collaborating with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals.
  • Utilizing data analytics and user behavior insights to identify areas for service improvement and personalize experiences within the relevant domain.
  • Driving initiatives that seamlessly integrate digital and physical touchpoints to ensure consistent and positive customer experiences across all channels.
Qualifications, Capabilities, and Skills
  • 5+ years of experience or equivalent expertise in service design, focusing on end-to-end customer experiences.
  • Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
  • Demonstrated expertise in creating direct and indirect experiences for diverse users.
  • Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
  • A curated portfolio showcasing a track record of successful service design initiatives and demonstrated expertise in applying service design principles to real-world challenges.
  • Proven ability to effectively collaborate and inspire geographically dispersed teams to drive service design initiatives forward.
Benefits

Our organization values diversity and inclusion and is committed to equal opportunity employment. We offer a dynamic work environment and opportunities for growth and development.

We are a leader in our industry, providing innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. Our history spans over 200 years, and we continue to evolve and adapt to meet the changing needs of our customers and stakeholders.

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