Customer Experience Enablement Lead

4 days ago

Hyderabad City Taluka, Pakistan beBeeEnablement Full time
Job Title: CX Enablement Manager

Job Summary:

We are seeking a strategic and forward-thinking CX Enablement Manager to empower our CX teams with the training, tools, and knowledge they need to drive customer outcomes at scale. This role involves architecting enablement programs, integrating AI into CS workflows, and leading cross-functional alignment to ensure our teams are skilled, informed, and future-ready.

Key Responsibilities:

  • Develop and execute scalable onboarding, training, and upskilling programs for Onboarding, CSMs, Support, and Training teams.
  • Drive AI-first enablement initiatives—identify opportunities to integrate AI tools in daily CS work (e.g., ticket intelligence, nudges, auto-QBRs, knowledge bots).
  • Build and manage a robust knowledge infrastructure—internal wikis, playbooks, SOPs, and CS toolkits.
  • Collaborate with Product, Sales, and Marketing to deliver timely product updates, value messaging, and GTM readiness to CS teams.
  • Measure enablement impact through defined KPIs (onboarding ramp time, productivity per CSM, NPS correlation, CSAT improvement, tool adoption).

Qualifications:

  • 4–8 years of experience in CX, Enablement, Revenue Ops, or L&D for tech/SaaS teams.
  • Proven ability to build and scale enablement programs that drive performance and customer value.
  • Experience with CX platforms (Gainsight, Totango), LMS tools (TalentLMS, Lessonly), and enablement platforms (Guru, Highspot).

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