Customer Service Specialist

4 days ago

Hyderabad City Taluka, Pakistan beBeeEcommerce Full time
Job Title">

Customer Service Representative plays a vital role in managing the end-to-end order-to-cash process for a designated line of business.

Responsibilities include efficiently managing diverse customer orders, analyzing business service standards, and executing the complete order processing cycle in SAP.

  • ">
  • Order Processing: Efficiently manage diverse customer orders, following established protocols and systems.">
  • Analysis of Business Standards: Evaluate and analyze business service standards to fulfill customer needs while enhancing overall functional performance.">
  • Order Execution in SAP: Execute all steps from order entry to invoice creation seamlessly.">
  • Driving Process Improvements: Lead initiatives aimed at continuous improvement within the OTC process.">
  • Order Monitoring: Actively monitor pending orders and maintain clear communication with the supply chain.">
  • Sales and Forecast Review: Assess actual sales against forecasts and collaborate with sales teams to identify discrepancies.">
  • Local Line of Business Collaboration: Work closely with local lines of business to integrate customer insights into service delivery.">
  • Escalation Handling: Resolve issues and inquiries from CSRs, customers, business units, and associated functions.">
  • Engagement with Internal Stakeholders: Collaborate with internal teams, including Supply Chain, Credit, Finance, Logistics, Tax, and third-party logistics partners.">
  • Complaint Resolution: Handle customer complaints and return requests in accordance with established policies.">
  • Customer Onboarding: Oversee the onboarding process for new customers.">
  • E-commerce Leadership: Drive efforts to achieve functional KPIs.">

Required Skills:

  • ">
  • 7+ years relevant working experience – Order fulfillment / International Supply Chain">
  • Experience using SAP system for order processing">
  • Service Cloud & Sales Force experience (preferred)">
  • Proficient knowledge in MS office">
  • Strong interpersonal and communication skills">
  • Good analysis, problem-solving, and complaint handling skills">

Education:

  • ">
  • PGDM / MBA in Operations / Supply Chain Management">

Benefits:

DuPont offers a comprehensive pay and benefits package. For more information visit our Compensation and Benefits page.

Equal Opportunity Employer:

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

  • 2. Customer Service Representative

    4 weeks ago

    Faisalabad City Tehsil, Pakistan Interstate AC Service Full time

    Location: Second Floor, 33B D Ground, Block B People's Colony No 1, Faisalabad, PunjabPhone: +92 316 5727772FEMALES ENCOURAGED TO APPLYNote:We might ask for your recent work contact references.To apply, please submit your resume and cover letter to hr@a1jewellers.com.Customer Service Representative (CSR)The ideal candidate will have a strong background in...

  • Elevate Customer Experience as a Service Design Visionary

    2 hours ago

    Hyderabad City Taluka, Pakistan beBeeCustomerCentric Full time

    Job Title: Service Design Vice PresidentAs a key player in our organization, you will lead service design initiatives that shape end-to-end customer experiences. You will leverage your expertise in service design and systems thinking to spearhead strategically important initiatives.Key responsibilities include:Developing and implementing comprehensive...

  • Technical Service Manager/Consultant Specialist

    1 week ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    Some careers shine brighter than othersIf you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.HSBC is one of the largest banking and...

  • Business Development Specialist

    14 hours ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    The job in shortThe Business Analyst is part of the Services team, a group of highly motivated specialists ensuring smooth implementation of our product at customer locations. The team provides product training and support services to customers and partners, tackling unique project challenges with quick thinking and effective solutions.

  • Sales Specialist Position

    4 days ago

    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Sales Specialist Job DescriptionOur tile shop is seeking a Sales Specialist to join our team. The ideal candidate should be friendly, confident, and able to guide customers in choosing the right tiles.

  • Customer Service

    4 weeks ago

    Faisalabad City Tehsil, Pakistan TTG-The Technology Group Full time

    As a Customer Service Representative (CSR), you will be the frontline point of contact between the company and its customers, ensuring that their inquiries, concerns, and issues are handled efficiently and professionally. You will play a vital role in enhancing the customer experience by providing accurate information, resolving problems, and ensuring...

  • Service Design Vice President

    18 hours ago

    Hyderabad City Taluka, Pakistan JP Morgan Chase Full time

    We have an exciting opportunity for you to lead service design initiatives in a leading financial institution.As a Vice President Service Design within Customer Identity and Authentication team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. You will spearhead...

  • Digital Marketing Specialist

    5 days ago

    Hyderabad City Taluka, Pakistan GetLinkz - SEO Company Full time

    Direct message the job poster from GetLinkz - SEO CompanyGetLinkz, a leading SEO company, specializes in providing premium SEO backlinks and a wide array of white hat services. Our mission is to enhance our clients' online visibility and search engine rankings through innovative and ethical practices. With a dedicated team of experts, GetLinkz delivers...

  • Associate Managing Consultant, Marketing Services-2

    2 weeks ago

    Hyderabad City Taluka, Pakistan Mastercard Full time

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...

  • Customer Success Manager

    2 weeks ago

    Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

    We are seeking a highly skilled Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted...