Secondary Support Manager

5 days ago


Saddar Town, Pakistan Softech Microsystems Full time
About the Role

This role requires an individual who can handle multiple responsibilities, prioritize tasks, and maintain a professional demeanor in a fast-paced environment. As a secondary leader to the support team, you will be responsible for handling customer inquiries and sales goals.

Key Responsibilities:
  • Provide assistance and answer questions from potential and current customers.
  • Schedule routes as per clients' requirements and manage daily complaints.
  • Respond to client emails regarding complaints in a timely manner.
  • Maintain accurate Daily Reports of Sales and Performance.
  • Cultivate customer relationships through effective communication and execute customer support calls to maximize sale-in percentages.
  • Meet or exceed monthly, quarterly, and annual customer support team objectives.
  • Develop excellent oral and written communication skills to effectively interact with customers.
  • Utilize knowledge base and training materials to resolve customer concerns efficiently.
  • Initiate cold calling to corporate clients and follow up on leads.
  • Adhere to professional standards in a work environment and demonstrate commitment to tasks.

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