Senior Customer Liaison Specialist

3 days ago


Lahore, Punjab, Pakistan beBeeCustomerService Full time 9,000,000 - 12,000,000
Consumer Engagement Expert Role

This role presents an exciting opportunity to serve as a Consumer Care Representative in Lahore. As a key member of the team, your primary responsibility will be to assist consumers through multi-channel interactions pertaining to BAT products and campaigns.

Key Responsibilities:
  • Respond to consumer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses/documentation.
  • Diagnose consumer issues and provide effective solutions, escalating complex problems to the appropriate department if necessary.
  • Maintain a detailed understanding of the company's products and services to provide accurate information to consumers.
  • Update and manage consumer account information, ensuring all interactions are documented accurately.
  • Collect and report consumer feedback to enhance product offerings and customer satisfaction.
  • Perform various tasks assigned by internal stakeholders while maintaining complete record management.
  • Handle orders, returns, and exchanges efficiently.
  • Nurture positive relationships with consumers and internal stakeholders through effective communication and follow-up.
  • Achieve personal and team targets for call handling, consumer satisfaction, and other essential metrics.


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