IT Service Operations Manager

7 days ago

Islamabad, Islamabad, Pakistan beBeeITManager Full time 1,800,000 - 2,500,000

Located in Islamabad, Pakistan, this role offers the opportunity to lead a team of service desk analysts and oversee the operations of the IT service desk.

Job Description
  • Manage and lead a team of service desk analysts, providing guidance, training, and support.
  • Implement IT standard operating procedures for key service delivery.
  • Maintain the published IT Policy and IT standards, collaborating with on-site teams across the organization.
  • Develop and implement service desk policies, procedures, and best practices.

The ideal candidate will have over 5 years of experience in IT support within an ITIL environment and strong leadership and team management skills. Excellent communication and interpersonal skills are also essential.

Key Performance Measures

  • Achievement of Service Desk SLAs for incidents and service requests, and user satisfaction scores demonstrating high-quality service.
  • No system downtime due to uncontrolled change.
  • Provision of a portfolio of end-user devices to support varying business needs.

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