IT Operations Expert

8 hours ago

Islamabad, Islamabad, Pakistan beBee**Manager** Full time
Service Desk Manager

Job Description:

As a Service Desk Manager, you will oversee the day-to-day activities of service-desk operations to ensure users and business teams receive timely support. This role is part general management, part service operations, and part special projects.

Key Responsibilities:

  • Oversee service desk operations to ensure timely support for users and business teams.
  • Manage large teams disbursed across regions.
  • Monitor operations to ensure tickets are addressed in a timely manner.
  • Serve as the service-desk liaison to major business-impacting initiatives.

Requirements:

  • BE (Computer Science, EE, Computer Engineering), 5 – 10 Years of Relevant Experience.
  • Sound knowledge of end-user computing and networking.
  • Good Presentation skills, able to present project status at CXX levels.
  • Ability to manage complex projects.

Benefits:

  • Join a leading employer that epitomizes entrepreneurial and innovative mindsets.
  • Harness professional and interpersonal collaboration.
  • Foster customer obsession.

Why this Role Matters:

This is an opportunity to play a critical role in driving success and empowering millions with the tools necessary to progress in an increasingly digital economy.

What We're Looking For:

We are looking for someone who can bring their expertise in managing service desk operations, team leadership, and technical skills to drive business growth and success.

What You'll Bring:

You will bring a combination of technical and business acumen, excellent communication and leadership skills, and a passion for innovation and excellence.

How You'll Grow:

You will have opportunities to grow professionally and personally, working with a dynamic and forward-thinking organization that values employee development and well-being.

Our Culture:

Our culture is built on qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering customer obsession.

Our Team:

Join a diverse and inclusive team that values creativity, collaboration, and continuous learning and development.

Location:

Based in Islamabad, with opportunities to work with a global organization.

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