
Technical Analyst
1 day ago
About Temenos
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. With over 30 years of experience, we have established ourselves as a leading provider of banking software.
Our mission is to empower banks to create a brighter future for their customers and communities. We achieve this by delivering innovative, cutting-edge technology that simplifies banking operations and improves customer experiences.
The Role
We are seeking a highly skilled Technical Analyst – Banking Solutions to join our team. The successful candidate will have strong technical skills and excellent communication abilities to provide exceptional support to our clients.
This role involves working closely with cross-functional teams to analyze and resolve client issues, improve product knowledge, and enhance the overall customer experience.
Key Responsibilities:
- You will be responsible for understanding the working of specific products – applications in which expertise needs to be built through training programs, including on-the-job training, classroom training, and training material available on knowledge collateral(s).
- You will have primary responsibility for facilitating solutions to tickets logged, including analysis of the ticket, updating clients and stakeholders through appropriate channels, and providing an agreeable solution.
- You will have responsibility for acting as a technical reference point during software implementation/upgrades, providing guidance and support to client IT teams.
- You will contribute to the knowledge base through FAQs and How-Tos.
- You will develop/enhance tools that will help in reducing analysis time and boosting customer experience.
- You will be available to perform onsite analysis of tickets at client locations, typically required during milestone periods such as Go Live of implementations, branches, and upgrades.
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