
Leading Customer Experience Professional
2 days ago
We are looking for a seasoned professional to lead our customer experience team.
The ideal candidate will have a strong background in customer experience, excellent analytical and leadership skills, and the ability to inspire and influence department heads and managers to enhance CX.
Key Responsibilities:
- Measure CX at all customer touch points, including stores, website, social media, and e-commerce.
- Analyze data gathered from feedback, complaints, and other sources to identify opportunities to improve CX.
- Present findings to respective departments and management on a regular basis.
- Inspire and influence department heads and managers to take initiative to enhance CX.
- Lead the CX team to ensure all customers receive exceptional CX.
To be successful in this role, you will need:
- A minimum Bachelor's degree in a business or related field.
- 5-6 years of experience in customer experience, with 2-3 years in a managerial role (call center preferred).
- Excellent analytical skills, with the ability to understand numbers and trends.
- Strong leadership, interpersonal, and communication skills.
- A focus on delivering results and being a good team player.
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