Leading Customer Experience Professional

4 days ago

Saddar Town, Pakistan beBeeCustomerExperience Full time 6,000,000 - 15,000,000
Job Title: Customer Experience Manager

We are looking for a seasoned professional to lead our customer experience team.

The ideal candidate will have a strong background in customer experience, excellent analytical and leadership skills, and the ability to inspire and influence department heads and managers to enhance CX.

Key Responsibilities:

  • Measure CX at all customer touch points, including stores, website, social media, and e-commerce.
  • Analyze data gathered from feedback, complaints, and other sources to identify opportunities to improve CX.
  • Present findings to respective departments and management on a regular basis.
  • Inspire and influence department heads and managers to take initiative to enhance CX.
  • Lead the CX team to ensure all customers receive exceptional CX.
Requirements

To be successful in this role, you will need:

  • A minimum Bachelor's degree in a business or related field.
  • 5-6 years of experience in customer experience, with 2-3 years in a managerial role (call center preferred).
  • Excellent analytical skills, with the ability to understand numbers and trends.
  • Strong leadership, interpersonal, and communication skills.
  • A focus on delivering results and being a good team player.

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