System Support Professional

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Technical Support Specialist

This role requires an individual with strong technical skills and excellent communication abilities. The successful candidate will be responsible for providing support to end-users, identifying and resolving technical issues, and maintaining accurate records.

  • Identify and troubleshoot issues with computer software and hardware.
  • Deliver service and support to end-users using automated call distribution phone software and emails.
  • Proactively monitor and respond to events, error conditions, and threshold events in network monitoring systems.
  • Interact with customers to provide information in response to inquiries, concerns, and requests about products and services.
  • FOLLOW standard processes and procedures.
  • Redirect problems to appropriate resources.
Key Responsibilities:
  • Provide technical support via phone, email, or other communication channels.
  • Maintain accurate records of calls, issues, and resolutions.
  • Collaborate with internal teams to resolve complex technical issues.
Requirements:
  • Excellent written and oral English skills.
  • Strong technical diagnostic and troubleshooting skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Working knowledge of Microsoft Office, Adobe PDF, and other business productivity software.
  • Understanding of IT system fundamentals and system management tasks.
  • Ability to clearly document and articulate technical issues.
  • Reliable and dependable, self-motivated, and willing to learn.

As a Technical Support Specialist, you will have the opportunity to work with a dynamic team to deliver exceptional customer service and technical support. If you are a motivated individual with a passion for technology, we encourage you to apply for this exciting role.



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