Healthcare Coordinator

1 week ago

Rawalpindi Cantonment, Pakistan beBeeScheduling Full time
Job Description:

The Surgery Scheduling Representative is responsible for coordinating surgery scheduling workflows for US-based healthcare clients. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.

The ideal candidate will serve as a liaison between patients and client practices, ensuring smooth and accurate coordination of surgeries from initial request to post-operative follow-up.

This position involves verifying patient eligibility and benefits, submitting prior authorization requests, and following up with insurance providers to obtain approval.

Responsibilities:
  1. Receiving Surgery Requests:
    • Monitor flagged surgery requests or designated queues in the EHR daily.
    • Confirm surgery requirements with the client if details are unclear or incomplete.
  2. Pre-Surgical Planning & Authorization:
    • Verify patient eligibility and benefits for the scheduled procedure.
    • Submit prior authorization requests through payer portals, fax, or phone.
    • Follow up with insurance providers to obtain approval and log authorization numbers in the EHR.
  3. Pre-Operative Coordination:
    • Schedule imaging, lab work, or medical clearance appointments (with PCP, cardiology, etc.).
    • Coordinate with internal or third-party providers.
    • Communicate delays or additional requirements to the client.
  4. Patient Notification & Preparation:
    • Contact patients to communicate surgery details, including:
    • Surgery date & time
    • Fasting and arrival instructions
    • Required documentation
    • Send pre-op instructions via email or patient portal.
    • Make confirmation calls 1–2 days before surgery to review prep and answer questions.
  5. Post-Surgery Tasks:
    • Schedule follow-up appointments based on post-op protocols.
    • Confirm appointment details with the patient and update the EHR.
    • Notify the client immediately of any complications or concerns.
  6. Communication & Reporting:
    • Provide daily or real-time updates to the client on scheduled surgeries.
    • Respond promptly to client queries regarding patient status.
    • Maintain clear and professional communication with clients and patients.

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