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Help Desk Associate

3 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Details
We are looking for a help desk associate to join our team. The successful candidate will be responsible for providing technical assistance to customers via phone, responding to inquiries, and resolving technical issues related to ATMs.

Responsibilities:
  • Provide technical assistance to customers via phone.
  • Respond to customer inquiries.
  • Troubleshoot and resolve technical problems related to ATMs.

Requirements:
The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the capacity to work well under pressure in a fast-paced environment. Additionally, you should have proficiency in computer skills and familiarity with relevant software applications, including CRM systems and Microsoft Office Suite.

Work Environment:
This role requires flexibility to work occasional evenings, weekends, or holidays based on business needs.