Guest Experience Manager

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

Welcome to a challenging role where you will play a crucial part in ensuring the success of our hospitality establishment.

Key Responsibilities
  • Identify guests' needs and provide personalized support
  • Promote a proactive approach to assist guests and owners alike
  • Deliver exceptional customer service, adhering to established standards
  • Register guests, manage rooming charts, and maintain accurate records
  • Process transactions efficiently and accurately
  • Verify credit acceptance and review operational systems
  • Balance cash drawers, ensuring accuracy and attention to detail
  • Maintain optimal room flow by monitoring lobby and check-in activity
  • Respond promptly to guest inquiries and requests
  • Facilitate pre-arrival support and correspondence with guests
  • Serve as a liaison for services and sales centers
  • Collaborate effectively with resort associates and resources

This role requires a strong commitment to delivering exceptional guest experiences while maintaining seamless operations and high standards of service quality.

To succeed, you should possess excellent communication skills, a proactive approach, and a passion for delivering outstanding customer experiences.

This is an exciting opportunity to join our team and make a positive impact on our guests' stays.

We are seeking a highly motivated and customer-focused individual who can contribute to our continued success.



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