Luxury Guest Experience Manager

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time
About the Role

This is a key position in delivering exceptional guest experiences in an upscale setting. The successful candidate will be responsible for ensuring that all guests feel welcome and valued, exceeding their expectations and building loyalty.

Key Responsibilities
  • To provide seamless, professional, and personalized service to every guest, meeting their evolving needs and resolving any issues promptly.
  • To analyze guest feedback, identify areas for improvement, and implement strategies to enhance overall satisfaction ratings.
  • To anticipate and meet the requirements of our VIP guests and other special individuals, ensuring seamless execution and high levels of service recovery.
  • To promote our amenities, conveniences, and programs to create a memorable experience for our guests.
  • To lead, coach, and manage the hospitality team, ensuring adherence to established standards and procedures, and fostering a culture of excellence and continuous improvement.
Requirements
  • A minimum of 2-3 years' experience in a similar role in hospitality, with a focus on customer service principles and practices.
  • Proven expertise in using guest relationship management software and tools, with excellent communication and interpersonal skills.
  • Familiarity with industry trends and best practices, particularly in luxury hospitality, with a degree in Hospitality Management or related field (Bachelor's degree).


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