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Packaging Sales Expert
4 days ago
Job Overview:
We are seeking a highly skilled and communicative sales professional for our USA-based packaging project. As a key member of our team, you will be responsible for managing incoming calls, chats, and emails efficiently.
Key Responsibilities:
- Generating sales inquiries through inbound calls, custom quote request forms, chats, and emails.
- Ensuring every inquiry is handled professionally while working under the supervision of the Sales Manager and Project Manager to maximize conversions.
- Assessing customer needs and collaborating with the estimation team to provide timely and accurate price quotations.
- Conducting periodic follow-ups to convert inquiries into sales.
- Handling customer complaints by providing appropriate solutions and alternatives within company guidelines and production capabilities.
- Maintaining detailed records of customer inquiries, interactions, special requests, artwork, and other relevant files.
- Coordinating with the design team to implement artwork changes requested by customers.
- Working closely with the shipping team to ensure timely delivery of customer orders.
Requirements:
- Fluency in spoken and written English.
- Minimum 2-3 years of experience in the US-based packaging industry.
- Excellent communication and interpersonal skills.
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