Tech Support Associate

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Technical Client Support Associate

The Role:

This position involves providing tech support for our business intelligence tool. The team has a global footprint and is present in the US, Pakistan, & Philippines. We provide opportunities to gain in-depth product knowledge & hone technical skills.

We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client happiness and keeping the growth of our company under consideration.

Key Responsibilities:

  • Handle a variety of product/technical support situations while speaking to multi-level clients
  • Showcase your expertise in testing upgrades and new releases from a client perspective
  • Orient new users & educate them. Additionally, assist clients with installation; troubleshoot technical problems and respond to data and industry-specific questions either over phone, email or chat
  • Work in both independent and group settings, be able to meet deadlines while ensuring both accurate and complete work

Requirements:

  • You have basic understanding of finance industry with good proficiency in computer applications and Windows operating systems
  • You possess strong analytical skills
  • You have an appetite for providing superb customer service
  • Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint)

About You:

  • You have a Bachelor's degree in Computer Science, Information Technology, and/or Data Science related field
  • Have excellent written and verbal English communication skills and are able to communicate via phone and email
  • You have meaningful experience of 1-2 years with service desk and technical support setting

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