
Service Excellence Manager
7 days ago
We are seeking an experienced Service Excellence Manager to join our team at Devsinc. As a key member of our customer support team, you will be responsible for developing and refining customer support strategies, processes and workflows to enhance the customer experience and drive business growth.
Responsibilities:- Strategy Development: Develop and refine customer support strategies, processes and workflows to enhance the customer experience and drive business growth.
- Team Management: Manage a high-performing team of customer support professionals to achieve business objectives and deliver exceptional service.
- Complex Inquiry Resolution: Act as the escalation point for complex customer inquiries and ensure timely resolutions.
- Performance Analysis: Analyze customer service metrics and KPIs to identify trends, improve performance and drive continuous improvement.
Requirements:
- 7+ years of experience in customer support with at least 3 years in a managerial role.
- Proven success in a fast-paced, fast-growing startup environment.
- Fluent in English with excellent written and verbal communication skills.
- Strong problem-solving, decision-making and interpersonal skills.
- Experience using customer support software, CRM tools and other communication platforms.
- A background in the hospitality or hotel industry is a strong plus.
- Ability to adapt to changing priorities and manage multiple projects simultaneously.
- Bachelor's degree in Business, Hospitality or a related field is preferred but not required.
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Service Excellence Lead
2 weeks ago
Lahore, Punjab, Pakistan Talent Splendor Full timeJob DescriptionWe are seeking a dynamic and experienced Customer Service Operations Manager to lead our client's service operations in Lahore. The ideal candidate will ensure exceptional customer support, efficient service delivery, and long-term client satisfaction, strengthening the company's reputation in the dairy machinery sector.The successful...
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Service Excellence Director
17 hours ago
Lahore, Punjab, Pakistan People Full timeAbout the job Service Excellence Director - PeopleRole Overview:The Service Excellence Director will be responsible for leading all aspects of our resort's services, focusing on delivering exceptional guest experiences, driving revenue growth, and maintaining a positive work culture.Key Responsibilities:Drive revenue growth through effective pricing...
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Service Excellence Leader
3 days ago
Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full timeAbout Futuro DigitalFuturo Digital Pvt. Ltd. is a leading provider of digital services. Our mission is to deliver exceptional customer experiences and build long-term relationships with our clients.Job DescriptionWe are seeking a skilled Customer Service Manager to join our team. The successful candidate will be responsible for leading our customer service...
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Service Excellence Leader
2 weeks ago
Lahore, Punjab, Pakistan Potato Logics Pvt Full timeJob DetailsWe are looking for a highly skilled Service Excellence Leader to join our team at Potato Logics Pvt. The ideal candidate will have excellent communication and organizational skills, as well as the ability to adapt to evolving client needs and fast-paced environments.About the RoleThe Service Excellence Leader will be responsible for cultivating...
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Service Excellence Professional
1 day ago
Lahore, Punjab, Pakistan Mindbridge Full timeCompany OverviewMindbridge is Pakistan's largest English language-based outsourcing company, providing comprehensive customer care services and back-office processes for global leaders.We prioritize process efficiencies and a quality-conscious approach, resulting in sustained growth and partnerships with top-tier enterprises worldwide.Job DescriptionAs a...
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Support Services Expert
2 days ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeSupport Services ExpertWe're seeking a highly skilled Support Services Expert to join our team at Joblogic Service Management Software. As a key member of our support services team, you will be responsible for providing exceptional customer service by ensuring seamless data migration and solutions for our clients.The ideal candidate will have excellent...
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Service Excellence Representative
3 days ago
Lahore, Punjab, Pakistan Parhlo Full timeWe are looking for a Service Excellence Representative who can deliver exceptional customer service and build strong relationships with clients. As a representative of Parhlo, you will be the face of our company and will play a critical role in achieving our business goals.About the Role:You will interact with customers to understand their needs and provide...
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Field Service Expert
2 weeks ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeRequired Skills and Qualifications:Advanced MS Excel skills.Prior experience in reporting and data visualization using Excel or similar tools.Minimum of 2 years of recent related experience within an organization providing software solutions (preferably in the service management industry).Excellent English communication skills and experience documenting root...
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Service Excellence Representative
7 days ago
Lahore, Punjab, Pakistan Pixel Communications Full timeAbout Pixel CommunicationsWe're a rapidly growing company that prioritizes exceptional customer service. We're looking for a skilled Customer Support Specialist to join our team and contribute to our success.Job ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Provide accurate and informative responses about our products and...
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Service Excellence Representative
2 weeks ago
Lahore, Punjab, Pakistan Mindbridge Full timeAbout the RoleAs a Client Solutions Specialist at Mindbridge, you will be responsible for managing incoming chats and emails, identifying customers' needs, and providing accurate information to achieve satisfaction.You will build sustainable relationships and trust with customer accounts through open and interactive communication.We value employees who take...
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Customer Service Excellence Manager
17 hours ago
Lahore, Punjab, Pakistan Buksh Group Full timeKey ResponsibilitiesForecast departmental goals and objectives, ensuring timely achievement.Deliver exceptional customer service and value, fostering strong relationships with clients.Raise customer satisfaction levels by providing prompt solutions to post-sale issues.
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Service Excellence Executive
7 days ago
Lahore, Punjab, Pakistan Logistics House (Pvt) Ltd Full timeBenefits and Compensation:We offer a comprehensive benefits package, including a competitive salary, medical insurance, and retirement plan.About the Company:Logistics House (Pvt) Ltd is a leading logistics company that aims to provide exceptional service to its customers.We offer a range of services including transportation, warehousing, and freight...
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Job Title: Technical Service Consultant
6 days ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeAbout UsJoblogic Service Management Software is a UK-based SaaS company established in 1998. We are the fastest-growing industry in service management software, providing field service businesses with an all-in-one management solution SaaS/CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring...
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BPM Financial Services Specialist
2 days ago
Lahore, Punjab, Pakistan Excellence Solutions Inc. Full timeJob Responsibilities">The successful candidate will be responsible for:Maintaining accurate financial records and accounts payable/receivable.Preparing financial reports and statements, including balance sheets and income statements.Analyzing tax implications and developing tax-efficient strategies.Collaborating with partners and providing operational...
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Operations Excellence Manager
2 days ago
Lahore, Punjab, Pakistan Kamayi Full timeWe're looking for a highly motivated and organized individual to join our operations team. As a key contributor, you'll play a crucial role in driving our company's success.In this role, you'll be responsible for:Managing multiple projects simultaneously.Ensuring timely delivery and meeting project goals.Providing excellent customer service and support.The...
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Service Manager
3 weeks ago
Lahore, Punjab, Pakistan Corporate Kitchen -Pakeeza Full timeThe ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.ResponsibilitiesLead and motivate a trained staff to provide quality service to all customers in a timely manner.Serve as the key liaison to sales and management to ensure consistent customer satisfaction.Provide status and...
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Search Engine Optimization Manager
5 days ago
Lahore, Punjab, Pakistan Excellence Delivered Full timeAbout the RoleThis is an exciting opportunity for an experienced SEO/SEM specialist to join our team at Excellence Delivered.Main Responsibilities:Drive organic traffic growth through targeted content and keyword strategies.Develop and execute link building plans to boost site authority.Manage and optimize PPC campaigns across multiple platforms.Collaborate...
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Social Media Campaign Manager
2 days ago
Lahore, Punjab, Pakistan Excellence Solutions Inc. Full timeWe are looking for a skilled Social Media Campaign Manager to join our team at Excellence Solutions Inc. in Toronto.About Us:Excellence Solutions Inc. is a leading IT services firm delivering high-quality digital solutions for businesses globally.Job Description:Develop and execute targeted social media campaigns to drive brand awareness, engagement, and...
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Engineering Excellence Manager
6 days ago
Lahore, Punjab, Pakistan Vartana, Inc. Full timeJob DescriptionThis role is responsible for developing the backend architecture and services that support multiple frontend applications.You will play a key role in driving engineering-wide initiatives and processes to improve customer experience, system performance, operational excellence, team productivity, and knowledge discovery.This includes owning...
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Service Excellence Associate
6 days ago
Lahore, Punjab, Pakistan Second Cup Pakistan Full timeCleaning and MaintenanceThe Cafe Expert is also responsible for maintaining a clean and organized workspace, including cleaning facilities, re-stocking products, and performing equipment maintenance and calibration. Key Responsibilities:Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)Re-stocking product (e.g. beans, cups,...