Front Desk and Guest Relations Officer

4 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Summary:

We are seeking a professional Front Desk and Guest Relations Officer with excellent communication skills to provide exceptional service and create a positive experience for all guests and visitors.

Key Responsibilities:

  1. Welcome and greet guests with a warm and professional demeanor.
  2. Maintain a neat and organized front desk area.
  3. Answer phone calls and direct inquiries to the appropriate departments or personnel.
  4. Process guest requests for wake-up calls, additional amenities, and transportation services.
  5. Maintain a log of guest interactions and provide feedback to management for service improvement.
  6. Collaborate with housekeeping and maintenance staff to ensure smooth operations.
  7. Receive and distribute incoming mail promptly.
  8. Maintain accurate records of both incoming and outgoing emails.
  9. Handle scheduling and booking of meetings.
  10. Provide administrative support for office activities.

Requirements:

  1. Exceptional interpersonal and communication skills.
  2. Strong problem-solving and decision-making abilities.
  3. Proficiency in using front desk software and office equipment.
  4. Customer-focused with a strong commitment to providing outstanding service.
  5. Ability to remain calm and courteous in high-pressure situations.
  6. Excellent multitasking and time management skills.
  7. Adaptability and flexibility to handle various tasks.
  8. Strong attention to detail and accuracy.

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