Account Growth Representative

7 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time
What We're Looking For

We're looking for a candidate who has 3-4 years of experience in a tech company in a customer-facing role, with a preference for those in customer success, support, or technical support.

Candidates should have a strong understanding of the product or service they will be retaining customers on, as well as familiarity with various Customer Success Metrics such as churn, MRR (monthly recurring revenue), ARPU (average revenue per user), NDR-Net Dollar Retention, revenue expansion, and customer advocacy.

Candidates should also possess strong verbal and written communication skills, be able to empathize with customers' needs and requirements, and be committed to delivering an excellent customer experience.



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