Digital Transformation Specialist

We are seeking a skilled Cloud Expert to join our Information Systems & Technology team.

This role is pivotal in ensuring the seamless implementation and management of innovative digital solutions, enhancing operational efficiency, and driving technological excellence across industries.

As a Cloud Expert, you will manage, optimize, and support cloud infrastructure, focusing on Microsoft Azure and Microsoft 365, ensuring reliable, secure, and efficient IT systems while providing expert-level support to end-users.

This role demands in-depth knowledge of cloud technologies, basic networking and security, and the ability to handle helpdesk tickets for cloud-based environments.

Main Responsibilities:

• Administer and manage Microsoft Azure services, including virtual machines (VMs), virtual networks, storage, and backups.
• Configure and manage Microsoft Office 365 services (Exchange Online, SharePoint, Teams, etc.).
• Tenant configuration and management.
• Manage Microsoft Intune for device management and ensure the integration of mobile and endpoint devices with Azure AD.
• Azure Entra-ID (Identity Management), manage user accounts, roles, and permissions.
• Manage Active Directory (on-premises) and Azure Active Directory synchronization, policies, and user access.

Cloud Billing and License Management:

• Administer cloud billing for Microsoft Azure and 365, ensuring cost optimization and monitoring of resource usage.
• Manage licensing for Microsoft 365 products and other cloud services, ensuring compliance and proper allocation of resources.

Virtualization and vCenter Management:

• Administer and maintain virtualized environments, including VMware vCenter and other relevant virtualization platforms.
• Monitor virtual machine performance and ensure high availability and scalability within the virtualized environment.

Networking & Security:

• Basic knowledge of networking concepts such as IP addressing, subnets, and VPNs.
• Understand basic cloud-based security concepts including firewalls, network security, and threat management.

Antivirus and Patch Management:

• Basic management of antivirus and endpoint protection within the cloud environment.
• Assist in managing patch deployments across virtual machines and endpoints to ensure security compliance.

Helpdesk Support and Ticket Management:

• Handle user helpdesk tickets related to cloud-based applications, Office 365, and other IT services.
• Provide technical support for issues related to cloud infrastructure, virtual machines, and software applications.
• Collaborate with IT teams to diagnose, troubleshoot, and resolve cloud-related technical issues promptly.

To Be Successful in This Role, You Must Have:

Experience:

• 2 to 3 years of experience working with Microsoft Azure and related cloud services (Office 365, Azure AD).
• Previous experience in a helpdesk or IT support role, with a focus on cloud infrastructure and services.
• Experience in a multinational environment is a plus.

Education:

• BCS, MCS, Masters
• Discipline: Computer Science, Information Technology, Software Engineering

Technical Competencies:

• Proven expertise in Microsoft Azure administration, including VMs, networking, storage, and identity management (Azure AD).
• Hands-on experience with Microsoft 365 (Office 365, SharePoint, Teams, Exchange Online, Intune).
• Knowledge of cloud billing management and license management for cloud products (Azure, Office 365, etc.).
• Strong working knowledge of Active Directory (on-premises) and Azure Active Directory (AD) integration, management, and synchronization.
• Experience with vCenter and VMware virtualization technologies.
• Basic understanding of networking principles, including VPNs, DNS, and TCP/IP.
• Familiarity with antivirus and endpoint protection software.

Certifications (Preferred):

• Microsoft Certified: Azure Administrator Associate (AZ-104) or higher.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• VMware Certified Professional (VCP) or equivalent virtualization certifications.
• ITIL Foundation certification (desirable).

Soft Skills:

• Strong analytical and problem-solving abilities.
• Strong English communication skills.
• Ability to communicate technical concepts to both technical and non-technical teams.
• Excellent customer service orientation with the ability to handle user tickets effectively.
• Strong time management skills and the ability to manage multiple tasks simultaneously.

• Global Exposure: Opportunities to work on international projects and collaborate with global teams.
• Competitive Compensation: A salary package that recognizes your expertise and contributions.
• In-House Lunch: Delicious meals provided during work hours to keep you fueled and focused.
• Health Insurance: OPD coverage for you and your parents, plus IPD coverage for you and your dependents.
• Learning Opportunities: Access to training programs, workshops, and certifications to enhance your skills.
• Work-Life Balance: Paid time off, including annual leave and holidays.
• Inclusive Environment: A workplace that celebrates diversity and fosters collaboration.

We are a globally renowned industrial automation and digitalization technology company, partnering with major oil and gas giants to deliver innovative solutions. As we lead in the Industry 4.0 era, you will be at the forefront of transformative technologies solving real-world challenges.

Our hiring process ensures a seamless journey from embracing talent with a passion for innovation to fostering a culture of continuous learning and growth. We assess your skills and potential in a fair and inclusive manner.

We celebrate diversity and are committed to creating an inclusive environment for all employees.