
IT Service Delivery Specialist
10 hours ago
We are seeking a highly skilled IT service delivery specialist to join our team.
The ideal candidate will have experience in managing the day-to-day activities of an IT service department, including HR management and arranging for the delivery of IT services. The successful candidate will be responsible for ensuring that IT services are timely and effectively delivered while also meeting the needs of business teams.
The IT service delivery specialist will oversee the setup, use, and performance of IT service management tools and technologies while continuously assessing and enhancing IT service performance.
The role requires strong communication and engagement skills, with the ability to manage communication and engagements with important parties, including clients, suppliers, and other service providers within approved frameworks.
The ideal candidate should have at least 6-8 years of experience and relevant certifications such as ITIL, Service Now, or COBIT.
Key Responsibilities:
- Manage the day-to-day activities of the IT service department, including HR management and arranging for the delivery of IT services.
- Ensure that IT services are timely and effectively delivered while also meeting the needs of business teams.
- Oversee the setup, use, and performance of IT service management tools and technologies.
- Assess and enhance IT service performance on an ongoing basis.
- Manage communication and engagements with important parties, including clients, suppliers, and other service providers.
Requirements:
- At least 6-8 years of experience in IT service delivery.
- Relevant certifications such as ITIL, Service Now, or COBIT.
- Strong communication and engagement skills.
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