Expert Customer Experience Specialist

22 hours ago

Quetta City Tehsil, Pakistan beBeeCustomer Full time $40,000 - $80,000
Job Description

As a Customer Service Representative, you will play a pivotal role in shaping how AI systems engage with real customers. You will leverage your expertise to directly assist customers and train AI in managing service inquiries, modeling a professional tone, and resolving issues efficiently.

Key Responsibilities:

  1. Respond thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phone.
  2. Demonstrate effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules.
  3. Collaborate with cross-functional teams to capture, analyze, and improve customer service interactions.
  4. Provide actionable feedback to enhance AI's ability to handle complex service scenarios and deliver human-like responses.
  5. Maintain accurate records of all customer interactions and resolutions.
  6. Support the continuous training and refinement of AI tools by providing real-world examples of superior customer service.
  7. Champion a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomes.
Required Skills and Qualifications
  • Exceptional written and verbal communication skills, with an empathetic approach.
  • Proven experience in a customer service or support role, preferably in a fast-paced environment.
  • Strong problem-solving skills and composure under pressure.
  • Able to de-escalate challenging situations and turn dissatisfied customers into loyal advocates.
  • Comfort working independently while contributing to a larger team effort.
  • Tech-savvy, able to quickly learn and navigate new AI-driven systems.
  • Meticulous attention to detail and commitment to professionalism.
Benefits

This role offers a unique opportunity to work with cutting-edge AI technology and contribute to the development of innovative solutions.

Others

The ideal candidate will be passionate about delivering exceptional customer experiences and have a strong understanding of AI principles.

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